CONTRACT CONDITIONS

1. PRICES

The prices are per night for a period of one week or more and include all supplementary costs. In some cases it is possible to rent some of our rental objects for shorter periods than one week after a price agreement with our agency. The objects are completely furnished, but (if not otherwise indicated) bed linen, towels and kitchen linen are not provided; they have to be brought by the client.

2. PAYMENT MODALITIES

Down payment: The reservation will be accepted with written confirmation on part of our agency. The 30% deposit must be paid by credit card to the link provided.
The payment of the down payment implies automatically the acceptance of all conditions indicated in the present document.
Balance: The balance, together with the tourist tax, must be paid 10 days before arrival by credit card to the link provided

3. CANCELLATION

In case of cancellation of the reservation the payment will be retained as penalty. If the clients decide to leave earlier or arrive later than the reserved period, there will be no reimbursement or discount.

4. DELIVERY OF KEYS

The keys will be handed over on arrival after 3 PM in our office: Agenzia Zanetti, Via Roma 28, 28821 Cannero Riviera (main road Ascona – Verbania) and must be returned until 9.30 AM on departure. Should the agency be closed, please deposit the keys in our letterbox to the left of the entrance door.

5. RECLAMATIONS

Please bring any problems or malfunctions in the rental object to the attention of the agency on the first working day of your stay. The agency will try to resolve the problem as soon as possible.